The General Mug

Refunds or returns will only be accepted within 6 months of your order date. 

Where is my order?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried: 

- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.

- Checking if you have an attempted delivery card from the postal service. Your parcel may be awaiting collection at a local Post Office/delivery depot, or you may need to arrange redelivery.

- Checking with your neighbours to see if they've accepted the parcel on your behalf.
 
- Looking in any safe areas the driver may have left your parcel.

If you still can't find your parcel, please email us or use the contact us form and quote your order number. We'll reply within a few hours and do our best to locate your parcel straight away. 

How do I return something to you? 
If you are unhappy with your purchase then we will issue an exchange or refund as long as the item(s) are returned in a saleable condition. Email us via the contact form with the explanation for your return. We can then provide an address to send your returned items 

Have you received my returned item(s)? 
As soon as your return has been received and checked by our warehouse, we'll email you to let you know. 

If you cannot find an answer to your question above: 

Email us at: 
hello@niftygifty.com